State Committee on Property of the Republic of Belarus Сoat of arms of Minsk region

State Committee on Property of Minsk Oblast Executive Committee

The procedure of consideration of messages of citizens, including individual entrepreneurs and legal entities

Regulatory legal documents regulating work with appeals of citizens, including individual entrepreneurs,and legal entities

Competence of state bodies when considering appeals of citizens, including individual entrepreneurs, and legal entities

The State Property Committee of Minsk Oblast Executive Committee considers the issues outlined in messages, within the scope of competence, in accordance with the requirements of current legislation.

The course of consideration of messages can be clarified from 8.00 to 13.00, from 14.00 to 17.00 daily (except Saturday, Sunday) by phone +375 17 500-45-01.

Upon receipt of written and electronic messages containing issues that are not within the competence, such messages are sent for consideration to organizations in accordance with their competence within five working days, informing the applicants in the same period or in the same period, leave messages without consideration on the merits and notify the applicants about it with an explanation as to which organization and in what manner it should be addressed in order to resolve the issues written in the message.

The messages submitted in the manner prescribed by the Law of the Republic of Belarus of July 18, 2011 "On Messages of Citizens and Legal Entities" are subject to compulsory admission and registration.

Requirements for messages.

Messages are filed by applicants in Belarusian or Russian in written or electronic form, as well as set out orally. Written messages are filed by a courier, by mail, during a personal reception, by making comments and (or) proposals in the book of comments and suggestions. Oral messages are set during a personal reception.

Written messages of citizens should contain:

  • name and/or address of the state property committee of Minsk Oblast Executive Committee or the position of the person to whom the message is sent;
  • surname, first name, patronymic (if any) or the initials of the citizen, the address of his place of residence (place of stay);
  • the essence of the message;
  • personal signature of the citizen(s).

Written messages of legal entities should contain:

  • name and/or address of the state property committee of Minsk Oblast Executive Committee or the position of the person to whom the message is sent;
  • full name of the legal entity and its place of residence;
  • the essence of the message;
  • surname, first name, patronymic (if any) or the initials of the head or a person authorized to sign messages in the prescribed manner;
  • personal signature of the manager or any person authorized to sign messages in the prescribed manner, certified by the seal of the legal entity.

The applicants must:

  • follow the requirements of the legislation on messages of citizens and legal entities;
  • submit messages to organizations, individual entrepreneurs in accordance with their competence;
  • treat employees of organizations, individual entrepreneurs and their employees politely, avoid the use of obscene or offensive words or expressions;
  • timely inform organizations, individual entrepreneurs about the change of their place of residence (place of stay) or location during the consideration of the message.

Terms of messages` consideration.

Written and electronic messages must be considered no later than fifteen days, messages that require additional study and verification - no later than one month, unless otherwise specified by legislative acts.

The term for consideration of messages is calculated from the day following the day of registration of the messages. If the last day of the consideration of the messages falls on a non-working day, then the expiration date is considered the first working day following it.

The applicant has the right to withdraw his written or electronic message to the State Property Committee of Minsk Oblast Executive Committee.

In the State Property Committee of Minsk Oblast Executive Committee, the Book of comments and suggestions is maintained and made available upon request (Minsk, Chkalov str., 5, room No. 226).

Last modified on Wednesday, 05 December 2018